1. Introduction
At GetSmartSolution, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services ("the Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, password, and other registration information
- Profile Information: Job title, department, role, and preferences
- Business Data: Lead information, contact details, deal data, notes, documents, and other CRM data you input into the Service
- Communication Data: Messages, emails, and communications sent through the Service
- Payment Information: Billing address, payment method details (processed securely by our payment provider)
2.2 Information Collected Automatically
When you access or use our Service, we automatically collect certain information, including:
- Log Data: IP address, browser type, operating system, pages visited, time spent, and referring URLs
- Device Information: Device type, unique device identifiers, and mobile network information
- Usage Information: Features used, actions taken, and frequency of use
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information
2.3 Information from Third Parties
We may receive information from third-party services you connect to the Service, such as:
- OAuth providers (Google, Microsoft)
- Email service providers
- Calendar integrations
- Third-party data enrichment services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Personalize and improve your experience
- Facilitate account creation and authentication
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
4.1 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
4.2 Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics providers
- Customer support tools
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.5 Within Your Organization
Information you enter into the Service may be visible to other users within your organization based on their role and permissions.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption: Data is encrypted in transit using SSL/TLS and at rest using AES-256
- Access Controls: Role-based access control and multi-factor authentication options
- Regular Security Audits: Periodic security assessments and penetration testing
- Secure Infrastructure: Data stored in secure, SOC 2 compliant data centers
- Employee Training: Regular security training for all team members
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Support business operations
You can request deletion of your account and associated data at any time by contacting our support team.
7. Your Rights and Choices
7.1 Access and Update
You can access and update your account information through the Service settings at any time.
7.2 Data Portability
You have the right to request a copy of your data in a machine-readable format.
7.3 Deletion
You can request deletion of your account and personal information. Note that some information may be retained as required by law or for legitimate business purposes.
7.4 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in account settings.
7.5 Cookies
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using the Service, you consent to the transfer of your information to our facilities and service providers.
9. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
10. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also send you an email notification for significant changes.
Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@getsmartsolution.com
- Support: support@getsmartsolution.com
- Address: GetSmartSolution LLC, 1234 Insurance Blvd, Suite 500, Miami, FL 33101
Your Privacy Matters
We are committed to protecting your privacy and handling your data with care. If you have any concerns about how we handle your information, please don't hesitate to reach out to our privacy team.